Everything you want to know before starting a mission: process, timeline, data quality, confidentiality and pricing.
Yes. ABD Contact Desk is for when you know the company to approach, but not yet the right people there.
A contact is a person matching the role sought, with their name, current title, company and professional email address.
A contact is only billed once a matching person and a professional email address have been delivered.
A business email address reported as invalid within 7 calendar days of delivery is checked by ABD; if it is indeed invalid, the contact concerned is replaced free of charge.
The first 5 contacts are free as part of the discovery offer, and your initial request and its scoping are reviewed free of charge. Beyond that, for an occasional requirement, ABD defines the scope of the mission and sends an offer tailored to the volume and complexity of the search; for a recurring requirement, a custom monthly package can be agreed with you; it is neither automatic nor mandatory. The ABD Contact Desk page describes the discovery offer and these two formats.
Not by default: each individual mission is independent and billed individually, with no recurring commitment. For recurring needs, ABD can offer a custom monthly package, agreed with you; it is never mandatory.
Yes. You can list several roles or departments in a single request.
By bank transfer, upon receipt of invoice, once the scope and terms have been confirmed by ABD.
No, not as part of Contact Desk: ABD identifies and delivers professional contact details, and reaching out remains your responsibility. If you would like support with the search for partners or the first introductions, this can be part of an International Advisory mission whose scope is defined with you.
Not as part of Contact Desk. If your target markets or companies are not yet defined, an International Advisory engagement may be the right fit.
Every mission follows the same method, in four steps:
ABD Contact Desk: for standard requests, contacts are delivered within 24 to 48 hours, weekends included, once the brief and scope are confirmed. If a particular search cannot be completed within that time, ABD lets you know and a suitable timeline is agreed with you before starting.
International Advisory: the timeline depends on the mission and is set once the scoping is validated. It depends on the country, source availability and the type of mission (study or strategy). An indicative estimate is given at scoping, before any order is placed.
There is no strict minimum. To preserve the quality of the research, ABD generally recommends working in successive batches. Volume is defined based on the market, the roles sought and source availability.
The scoping note validated in writing is the reference for the mission. Any significant change (new country, sector change, new objective) is treated as an amendment, which may adjust the timeline and quote.
Minor adjustments are accommodated at no extra cost if the mission hasn't started yet.
The process combines several checks:
Information comes from publicly accessible professional sources: registries, company websites, sector bodies, specialised publications and professional networks adapted to each country. No database bought in bulk is used.
For ABD Contact Desk, the companies, locations and roles sought are confirmed by email before the search, and only contacts matching the request are delivered and billed. The file contains no prioritisation or analysis.
The guarantee covers email addresses: a business email address reported as invalid within 7 calendar days of delivery is checked by ABD and, if it is indeed invalid, the contact concerned is replaced free of charge. If a delivered contact does not seem to match your request, let ABD know.
Depending on the engagement:
CSV files are structured with standardised columns, suited to direct import into most CRMs on the market. If your CRM uses a specific column schema, share a sample import file with us during scoping.
Deliverables are professional data (name, title, business contact details) from sources accessible under the conditions applicable in each country. As the party responsible for your own outreach, it is your responsibility to meet the obligations that apply to your activity, including informing people and handling their requests.
Yes. An NDA can be signed before any exchange of strategic content, including before scoping. Just mention it when you first get in touch.
Your targets, assumptions and files are never shared between clients or missions, never resold, and deleted on request at the end of the mission.
Pricing depends on two factors:
Every mission is quoted individually, after the initial scoping. The individual mission, its scope and its timeline are confirmed before work begins.
No. Individual ABD missions are billed per engagement, with no ongoing commitment. For recurring Contact Desk needs, a custom monthly package can be agreed with you; it is neither automatic nor mandatory. The quote covers the whole mission: scoping, research or analysis, qualification, delivery and one round of revisions if needed.
If you already know where to go and who to contact, targeted B2B contact research is enough. If you still need to define where, why and how to grow, International Advisory (market assessment and/or entry strategy) is for you.
It depends on the agreed mission. As part of International Advisory, ABD can search for and shortlist partners, identify useful institutional contacts, then organise targeted introductions and prepare the first conversations, where this is part of the scope defined with you. Contact Desk, on the other hand, is limited to identifying the right people: reaching out remains your responsibility.
ABD does not, by default, handle sales representation, negotiation, contract signature, collections, order administration, after-sales service or full management of a distributor network.
Tell us about your situation. ABD will reply with the first scoping questions.